Chain Store Age
In early 2020, retail was predictable.
Clothes were neatly stacked on shelves and displayed on mannequins, shoppers browsed in search of just the right item, and online orders came into the warehouse and awaited fulfillment. Then COVID-19 hit, and a new reality emerged.
Stores closed and workers and consumers were sheltering at home, leaving fashion and specialty retail footfall at a near standstill. Meanwhile, the demand for essential goods and services, including groceries, accelerated at an unprecedented rate that challenged the supply chain. . . . more