The reason the grocery store chain hadn't implemented curbside pickup, or even self-checkout, is a simple one. The company would rather invest in its employees, said Matt Sloan, TJ’s Vice President of Marketing.
"Creating an online shopping system for curbside pickup or the infrastructure for delivery, it's a massive undertaking. It's something that takes months or years to plan, build and implement and it requires tremendous resources. Well, at Trader Joe's, the reality is that over the last couple of decades we've invested those resources in our people rather than build an infrastructure that eliminates the need for people." . . . more