Companies considered essential to the U.S. economy such as Walmart, Home Depot, Lowe’s and Kroger are creating a standard for operating during a pandemic. For retail locations, that includes wider or one-way aisles (or both) to keep shoppers farther apart, touchless payments and Plexiglas shields (and sometimes masks and gloves) for cashiers. Store hours are being reduced, and the number of customers allowed in at any one time is limited. All the while, store surfaces are cleaned, and cleaned, and cleaned again.
Under pressure to show they care for fearful employees (and not to mention customers), companies have been devising a playbook that may change the way shopping looks long after the coronavirus has ceased being a global threat. . . . more