Friday, January 17, 2020

Simon expands partnership with omnichannel returns platform

Chain Store Age
A major mall operator is accepting returns of online purchases at more locations.

Simon is now providing the Happy Returns service, which enables shoppers to return online purchases at guest services counters for immediate refunds, at 52 malls across the country. The company began partnering with Happy Returns, a third-party online return and exchange platform, as a pilot program in five centers in 2017, and has been gradually expanding it since.. . . more