Monday, December 23, 2019

Online holiday returns could hit $41.6 billion

Chain Store Age
Retailers and shippers this holiday season will handle more returns than ever of goods bought online.

That’s according to a new report from CBRE, which forecasts that online returns could total as much as $41.6 billion this holiday season. CBRE calculates a maximum value for this season’s returns of online purchases at $41.6 billion by applying the standard percentage range for online returns – 15% to 30% – to this year’s projected holiday retail sales of $138.5 billion. In contrast, the average return rate for merchandise bought in stores is roughly 8%.. . . more