Top retailers fulfill orders in an average of just 1.8 days, according to a test of 137 retailers on Cyber Monday by Kurt Salmon, part of Accenture Strategy, that was emailed to Retail Dive. The firm measured shipping speed, order accuracy and delivery costs. The average time for the top 10 retailers — which included CVS, Office Depot, Amazon (through its Prime subscription), Best Buy and Cabelas — improved 18% over last year, from 2 to 1.7 days.
Sixty-four percent of retailers delivered an entire order within one week, compared to 63% in 2018 and just 50% in 2017. When evaluating buy online, pick up in-store (BOPIS) orders on Black Friday, 88% were processed on time, compared to 72% in 2018.. . . more