Thursday, September 19, 2019

Returns have become a holiday tradition

Chain Store Age
A new survey indicates retailers must prepare for a deluge of post-Dec. 25 holiday activity.

According to a survey of almost 16,000 global consumers from Oracle Retail and Savanta, 77% of respondents plan to return a portion of their gifts this holiday season. More than 20% expect to return more than half their presents. While 32% of respondents plan to return gifts via mail, 65% intend to return them to the store.. . . more