Wednesday, August 14, 2019

Trader Joe’s leads entire retail industry in customer satisfaction

Chain Store Age
Less-than-stellar service is contributing to a decline in overall customer satisfaction across retail, but some retailers are bucking the trend.

That’s according to the American Customer Satisfaction Index (ACSI) report, in which customer satisfaction with retail declined for the second consecutive year, with the overall sector slipping 0.9% to 77.4 on ACSI’s 100-point scale. . . . more