Chain Store Age
When the thought of retail in the year 2030 comes to mind, some would assume shoppers would be clamoring for a futuristic “Jetsons”-like experience. It turns out shoppers are much more down to earth when it comes to what matters to them most.
That’s according to a new JLL study that explores what shoppers expect from retailers in the next decade. It revealed that, more than anything, consumers want the basics: skilled customer service, personalization, and convenience. . . . more
