Wednesday, May 22, 2019

What do shoppers expect from retailers by 2030?

Chain Store Age
When the thought of retail in the year 2030 comes to mind, some would assume shoppers would be clamoring for a futuristic “Jetsons”-like experience. It turns out shoppers are much more down to earth when it comes to what matters to them most.

That’s according to a new JLL study that explores what shoppers expect from retailers in the next decade. It revealed that, more than anything, consumers want the basics: skilled customer service, personalization, and convenience. . . . more