For years, Best Buy had watched customers walk its floors and test out products they would then buy online for lower prices, often from Amazon. The retailer figured it could offer service and convenience that its online competition could not, and moves to work closely with vendors and train employees drew shoppers back into stores again.
“I think the company has done a great job over the past several years of transitioning from an Amazon showroom to an Amazon competitor,” said Telsey Advisory Group analyst Joseph Feldman. . . . more