Hosting Amazon returns is bringing a return to Kohl's, according to data from Earnest Research emailed to Retail Dive. Comparing Kohl's stores in Chicago, where most locations are participating in the tie-up, to Kohl's stores elsewhere, Earnest found that "Chicago sales, transactions, and customer growth all outpace the same metrics nationwide for 2018," after the stores began taking Amazon returns.
In Kohl's Chicago operations, revenue growth tops 10%, compared to 5% elsewhere in the U.S., according to the report.. . . more