Friday, March 8, 2019

Walmart planning new returns process at front of stores

Retail Dive
Walmart plans to allow shoppers to return previously-purchased items at the front of its stores to make the process more convenient, according to a Seeking Alpha transcript of comments made by Walmart U.S. President and CEO Greg Foran at this week's UBS Global Consumer and Retail Conference.

"You're soon going to be able to do a refund right at the front door of the Walmart store," he said, according to the transcript, adding that customers will not have to visit a customer service desk inside, but can interact instead with a "customer host.". . . more