Monday, March 11, 2019

Stores see a future without ‘May I help you?’ (They’ll already have your data.)

Boston Business Journal
The chief executive of Saks Fifth Avenue’s parent company said stores would eventually recognize customers as soon as they walked in. FedEx showcased a robot that it thinks could ultimately make same-day deliveries on its own. The mall operator Macerich described the movable walls and fixtures that it was using to construct new stores for online-only brands.

Thousands of retail and technology workers descended on Las Vegas last week for an annual industry gathering known as Shoptalk. There they shared the bets that they’re making on Americans’ evolving shopping habits and how they plan to maintain relevance in an era that’s changing faster than the spin of a roulette wheel. . . . more