Chain Store Age
The future of retail lies in its past: brick-and-mortar stores. And the future is as bright as ever.
Retailers around the world are stepping up their data analytics game in the physical shopping realm, leveraging new technologies such as AI, cloud and robotics to not just enrich the customer cross-channel experience but dramatically improving operational execution and the employee experience as well. At a time of growing concern over how technologies such as AI and robotics will negatively affect the retail workforce, that last point is a welcome revelation.
. . . more