The future of stores — the ones that will still exist — will be highly experiential. They'll engage the customer's senses, cater to convenience and let customers shop on their own terms. At least that's the message coming out of Future Stores, the Miami-based retail conference that took place last week.
Executives focusing on store design, real estate, technology and employee education programs convened to talk about what the future of stores will mean for them, their employees and, of course, customers. Here are some of the most illuminating quotes from the conference and what you can expect from leaders in brick-and-mortar experiences in the coming year. . . . more