Tuesday, September 11, 2018

Think fast, think small: How Kohl's rode the omnichannel wave

Retail Dive
The "retail renaissance" is upon us if the headlines are to be believed, and several players who generated major worries that brick and mortar may never recover just five years ago are making triumphant comebacks. One such player is suburban big box retailer Kohl’s.

Kohl’s has made some significant changes to its operation in order to ride the very changeable wave that is the integration of e-commerce and brick and mortar retail, the most celebrated of which is a program to accept Amazon returns in some Kohl’s stores (even without packaging).. . . more