Cold brew on tap, better mobile ordering, redesigned stores and selfie donuts. These are some of the new features customers can expect when they walk into one of 30 next-generation Dunkin’ — formerly Dunkin’ Donuts — in downtown Boston when they are finished by the end of the year, the company’s latest push to keep pace with competitors and remain relevant.
“Everything is changing, the world, technology, and everything like that. I think things are changing so fast, this has to be part of the equation going forward,” said David Hoffmann, chief executive of Dunkin’ Brands. “If you think you can just be a cash box selling drip coffee, I think the world will pass you by.”. . . more