Wednesday, May 16, 2018

‘Leery’ Customers Prompt Walmart to Shelve Self-Scanning Service

Bloomberg
Walmart Inc. has ended a service where customers could ring up their own purchases, showing that old habits die hard even in the digital age.

The retailer had offered its so-called “Mobile Scan & Go” technology in about 150 Walmart stores, after a successful rollout across its Sam’s Club warehouse chain. But while the service worked in Sam’s -- which carries fewer products, all of which are prepackaged -- it confused some Walmart shoppers, who found that bagging, weighing and then scanning items including fresh fruit and vegetables was a hassle. . . . more