To see what it is like inside stores where sensors and artificial intelligence have replaced cashiers, shoppers have to trek to Amazon Go, the internet retailer’s experimental convenience shop in downtown Seattle.
A global race to automate stores is underway among several of the world’s top retailers and small tech startups, which are motivated to shave labor costs and minimize shoppers’ frustrations, like waiting for cashiers. They are also trying to prevent Amazon from dominating the physical retail world as it does online shopping.. . . more