A quarter of the year 2018 has already past. It is evident that major retailers are facing great challenges to win in the marketplace. Challenges include: (1) winning on the internet, (2) being quick and responsive in distribution of merchandise, and (3) especially gaining customer traffic in physical stores. Success of efforts in any of these areas will play out over time; progress for any major retailer can only be measured as the year passes and we track their ability to gain share of market and sustain profitable growth.
What’s involved here? There’s a need to think about retail business in new, broader terms and then make investments from the perspective of how they can improve customer satisfaction.. . . more