To solve for fashion retailer Zara’s customers facing long lines to pick items up in its stores, the company is turning to a high-tech solution for its “click and collect” service. Robots will now fetch items from the back of the house and speed up the in-store pick-up process, the Wall Street Journal reported.
Customers who have placed online orders can scan or enter a code at
collection points in Zara stores. Then robots search for the
corresponding order and bring it to a drop box where a customer can pick
it up.. . . more