High-needs customers expect superlative service, and that’s why malls must turn to the latest digital technologies to keep customers coming back, according to the co-CEO of one of the nation’s largest mall owners.
“Consumers today expect to be very, very well serviced — with technology,” Westfield’s Steven Lowy told CNBC.
“They wake up every day with that expectation, and it’s essential that
the retailing industry really adapts and evolves … so it can compete
better.”. . . more