Monday, February 12, 2018

L.L. Bean reverses a 106-year-old policy

Chain Store Age

A small but growing number of customers are responsible for a big change in one of L.L. Bean’s signature policies.

The outdoor goods and apparel retailer has scrapped its legendary unlimited returns policy whereby customers were allowed to return merchandise years after the purchase if they were not satisfied with the goods — with no questions asked and no proof of purchase.

Under the new policy, merchandise may be returned within one year of purchase for a refund or exchange. After a year, the retailer said it will “consider any items for return that are defective due to materials or craftsmanship.” Proof purchase is required for refunds and exchanges.. . . more