As the holiday shopping rush comes to an end, hours get cut back and temporary retail workers say their farewells.
But there's a much greater unwinding happening in retail, with thousands of workers from the sector losing their jobs. Big words are attached to this: tectonic shifts, cataclysm and for some, opportunity.
Mark Cohen, the director of Retail Studies at Columbia University's Graduate School of Business, joined us to discuss whether this industry is actually in crisis and why these workers don't have much of a political voice. Below is an edited transcript. . . . more