Thursday, January 4, 2018

Retail Predictions: Six Big Trends to Watch in Blended Commerce

Chain Store Age


It’s no longer about bricks-and-mortar versus digital. When it comes to the changing retail landscape, it’s all about where they meet. As we move into 2018, it’s time to look ahead and predict what’s in store, so to speak, as the retail experience continues its evolution to meet a new world of customer needs:

1. Fulfillment Options Expand to a Full Menu. Connected-store programs that enable customers to “click and collect” — shop and pay ahead and collect items either in-store or via home delivery — will accelerate as more retailers pilot, roll out and expand offerings. . . . more