Online retail sales grew by 12.1% year on year in 2017, according to the annual IMRG Capgemini e-Retail Sales Index. But although sales grew over the year, annual online retail sales were 2% below the forecast growth rate of 14% – and were below the previous year’s 15.9% online retail sales growth rate.
Justin Opie, managing director of IMRG, said several macro-economic factors, such as rising inflation and interest rates, may have contributed to the slow growth, and that retailers should expect 2018 to be even harder. . . . more