Monday, November 20, 2017

Shoppers want a better buying experience

Tired girl in shopping centreWhile most shoppers are satisfied with their overall retail experience, customer service is a pain point for many consumers.

Forty-four percent of in-store and 53 percent of online shoppers are dissatisfied with the returns/exchange process, according to the 2017 Global Shopper Study from Zebra Technologies.. . . more

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