Wednesday, August 9, 2017

Simon launches ‘concierge bot’

Simon is debuting a new type of concierge — one that never calls in sick.
The mall owner launched a chatbot designed to deliver customers at its 208 North American centers useful information as they shop.  Described as the industry’s first enterprise-wide bot, the artificial intelligence-based technology is available through Facebook Messenger, and provides store and restaurant information, hours of operation, special events, daily promotions and a list of available amenities.. . . more

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