Friday, June 2, 2017

The big missteps that brought an American retail icon to the edge of collapse

Walk into a Sears these days, and you’ll see an icon of American retailing collapsing before your eyes.

On a May visit to the Falls Church store, the floors in the refrigerator aisles were splotched with brown stains. Over by the exercise equipment, the walls were scuffed and had wires hanging out of them. There were empty shelves in the shoe department. And in the tools section. And the men’s clothing area.

The place is in decay — much like Sears’s once-dominant business model.. . . more

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