Ace Hardware (835) ranks highest in customer satisfaction among home improvement retailers for an 11th consecutive year. Ace Hardware scores significantly higher than the study average in the staff and service factor (+53 points) as well as store facility (+16 points), driven by strong attribute ratings for availability and knowledge of sales staff; availability of desired merchandise; and availability of product information.
Menards (824) ranks second and Lowe's (817) ranks third.. . . more