Luxury department store chain Nordstrom is scaling back its liberal return policy in attempts to stop serial returners.
store gained a loyal following because any item purchased from the
store, with or without receipt, regardless of the amount of time passed
could be returned, Woman’s Day reports. Nordstrom thoroughly catalogs
what leaves and re-enters their stores and who purchased what and this
helps them find abusers of the policy. Proof of this abuse can be found
throughout Twitter, as consumers admit to wearing, washing, shrinking
and then returning items to the store they bought months ago.. . . more