The likes of traditionally brick-and-mortar-centric Best Buy and Wal-Mart have made great strides to compete more effectively online, but they need to continue to evolve in order to close the gap with e-commerce powerhouse Amazon, said former Best Buy CEO Brad Anderson.
He said the slow response
by most brick-and-mortar retailers to the rise of Amazon was due to
complacency. "I think that occurred in a sense because the warnings of
what online would do took about five years.". . . more