Monday, November 28, 2016

Brick-and-mortar retailers face key test in battle versus Amazon

An employee tags an item for store pickup, a program where customers select and pay for items online for pickup, at a Wal-Mart location in Chicago. It's time for traditional retailers to prove that one of their biggest advantages over Amazon can, in fact, deliver.

After last year stumbling through the first real test for in-store pickup, the retail service will come under even more pressure this holiday, as more Americans do their shopping online and opt to pick up their orders in store.

Whether to save on delivery fees or get their items more quickly, some 39 percent of consumers plan to use retailers' in-store pickup services this season, according to the International Council of Shopping Centers. That's up from 32 percent last year.. . . more

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