Wednesday, October 5, 2016

Why Google can't truly compete against Apple without retail stores

google wifi chromecast ultra home pixel phones daydream vrOn Tuesday, Google showcased a slew of new products aiming to replicate Apple’s success when it comes to creating an ecosystem.

At first glance, Google’s products seem promising, but one key component seems to be missing from this new hardware play. For Google to truly compete with Apple in selling a high-end ecosystem, it needs to put customer support front-and-center. And Google simply can’t do that without operating its own retail stores. When your iPhone breaks, your first instinct is to take it to the Apple store. What happens when your Pixel phone starts acting up?  . . . more

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