Wal-Mart gets more than half its U.S. revenue from food and groceries, an area that has been slow to shift online. But with overall sales weak—a revenue drop in fiscal 2016 and a lowered forecast for the current year—Wal-Mart plans to restore growth in part by reinventing its online grocery business, allowing customers to place orders online and pick them up in stores.
In an interview, Karenann Terrell, Wal-Mart’s chief information officer, discusses how Wal-Mart is reorganizing
stores to fulfill online orders and analyzing the clicks customers make
as they shop for things like cantaloupe and cat food. . . . more