Brick-and-mortar merchants need to become more like Apple, Starbucks and Nordstrom and deliver better in-store experiences, said Osama Bedier, founder and CEO of point of service payments (POS) company Poynt. Bedier was also the brain behind Google Wallet.
"You have got to get rid of
the checkout lanes and lines and make shopping pleasant again," said
Bedier. "Technology has been preventing retailers from doing that.". . . more