Monday, October 17, 2016

How Did Walmart Get Cleaner Stores and Higher Sales? It Paid Its People More

A couple of years ago, Walmart, which once built its entire branding around a big yellow smiley face, was creating more than its share of frowns.

Shoppers were fed up. They complained of dirty bathrooms, empty shelves, endless checkout lines and impossible-to-find employees. Only 16 percent of stores were meeting the company’s customer service goals.. . . more

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