Ecommerce companies already use robots for and , but brick-and-mortar stores don't want to be left out of the automation trend. Now Lowe's joins the growing list of retailers that are using artificial intelligence to help with both logistics and customer service. The home improvement store will start rolling out autonomous retail service robots to 11 California stores over the next seven months.
At first, the robot seems like it's just a
novelty designed to draw people into stores. (And that is probably at
least partially true.) However, it's more complicated than a
self-service kiosk. Much like human employees, it will greet customers,
ask if they need help finding anything in the store, and then walk them
to the correct location.. . . more