Thursday, September 1, 2016

Instacart’s app has changed grocery stores for good

Screen Shot 2016-08-30 at 4.43.39 PMTechCrunch got an aisle-side view of how Instacart's people and technology come together on location at Costco in San Francisco. And one thing’s clear: The San Francisco startup has changed grocery stores for good.

According to the company’s Chief of Operations Ravi Gupta, one of Instacart’s primary innovations isn’t all that high-tech. The startup secures exclusive lanes in grocery stores to which it sends a high volume of orders, and staffs them with a “CBT” (cashier-bagger-tagger).

Instacart’s shoppers — who pick up all the items that customers order online, then pay for and pack them before delivery — breeze through Instacart-only express lanes at stores like Costco, Whole Foods and regional grocers.. . . more

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