Department stores trying to recapture their appeal to consumers are making plans to provide more experiences like spas and restaurants, and offer exclusive selections to transforms the store into more of a destination.
With shoppers increasingly buying online or from niche retailers and
discount stores, the onetime pillars of retail are trying to rethink
their business to keep up with consumers who want a different experience
in stores than they find on their phones. That includes more attentive
sales staff, pampering guests with beauty treatments and bringing in new
kinds of merchandise.. . . more