Consumers have spoken, and they have identified the retailers, supermarket chains and fast food restaurants that are tops (and bottom) in overall customer experience.
The top 11 retailers in the 2016 Temkin Experience Ratings are as
follows: True Value (78%), Amazon.com (76%), O'Reilly Auto Parts (76%),
QVC (75%), Dollar Tree (75%), Sam's Club (74%), Dollar General (74%),
Lowe's (73%), PetSmart (72%), Michael's (72%), and BJ's Wholesale Club
(72%).. . . more