My significant other would tell you that I sometimes have a problem with
listening. I’m ashamed to say she may be right. I try to pay attention; after all, what she has to say is generally important, sometimes crucial, and always at least
of interest to me. But despite my efforts, now and then...well, I just miss something. This pains me because when it happens, I’m missing not only information about day-to-day concerns, but also emotional clues to larger issues. If I’m not paying attention to what she
says, I may be missing
how she is.
I mention all this because the concept of listening - of communication - has been on my mind a great deal lately. A quick online search turns up these definitions of “listening”:
To make an effort to hear something; to pay close attention with the purpose of hearing; to yield to advice.
And this one of “communication”:
A process whereby meaning is defined and shared. Communication requires a sender, a message, and an intended recipient. The communication process is complete once the receiver has understood the sender.
Note the underlined words and phrases. Communication involves making an effort, yielding to advice, sharing meaning, and understanding. There are many forms of communication. However, all real communication requires active, involved listening. Of course listening is of the utmost importance in a personal relationship, but its importance in the business world, no matter what your business is, is absolutely vital.. . .
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