Thursday, July 2, 2015

Dover Saddlery jumps into merger

Dover Saddlery has completed its merger with a company formed by Webster Capital. Dover shareholders will receive $8.50 per share in cash in the merger, and all in-the-money stock options and warrants will be cashed out.

"With Webster's consumer experience, we are looking forward to growing our retail store base and pursuing other exciting expansion plans,” said Stephen L. Day, CEO and president of Dover Saddlery. . . . more

Whole Foods acknowledges 'inadvertent' weighing errors

Whole Foods Market officials on Wednesday acknowledged that the chain had made “inadvertent” weighing and measuring errors at its New York City stores and detailed a plan to reduce those incidents including increased training, engaging a third party to monitor progress, and offering customers a free-item guarantee.

The chain however denied allegations of “systemic overcharging” as described by the city’s Department of Consumer Affairs.. . . more

Omnichannel Remains Omnipresent for Department Stores

Hurt by the gradual decline of the iconic US shopping mall format they long anchored and retail generalists in an era when specialty stores and personalization are on the rise, department stores are having to adjust their business strategies for the digital age. Ecommerce sales are still less than 15% of revenues for most players in the sector, but many that have taken steps toward digital-physical integration are starting to see their work pay off, according to a new eMarketer report, “Department Stores and Digital Commerce: Trends and Benchmarks.” - See more at: http://www.emarketer.com/Article/Omnichannel-Remains-Omnipresent-Department-Stores/1012675#sthash.hdqZPd0m.dpuf
Hurt by the gradual decline of the iconic US shopping mall format they long anchored and retail generalists in an era when specialty stores and personalization are on the rise, department stores are having to adjust their business strategies for the digital age. Ecommerce sales are still less than 15% of revenues for most players in the sector, but many that have taken steps toward digital-physical integration are starting to see their work pay off, according to a new eMarketer report, “Department Stores and Digital Commerce: Trends and Benchmarks.” - See more at: http://www.emarketer.com/Article/Omnichannel-Remains-Omnipresent-Department-Stores/1012675#sthash.hdqZPd0m.dpuf

US Department Store Retail Sales, 2004-2014 (billions and % of total retail sales*)
Hurt by the gradual decline of the iconic US shopping mall format they long anchored and retail generalists in an era when specialty stores and personalization are on the rise, department stores are having to adjust their business strategies for the digital age. Ecommerce sales are still less than 15% of revenues for most players in the sector, but many that have taken steps toward digital-physical integration are starting to see their work pay off, according to a new eMarketer report, “Department Stores and Digital Commerce: Trends and Benchmarks.” . . . more

7-Eleven To Offer Delivery Via Postmates

Convenience-store chain and Slurpee purveyor 7-Eleven is the latest company to sign on with Postmates for home delivery. Some of the chain’s San Francisco and Oakland locations are now offering delivery through Postmates’ app for hot food and snacks.

7-Eleven says it expects Postmates delivery to expand to Austin, New York, Los Angeles, Washington, D.C., and Chicago by the end of 2015.. . . more

Best Buy rolls out mini-shops for Samsung appliances

itempropBest Buy already has two store-within-a-store spaces dedicated to Samsung products — one for TVs and the other for smartphones and mobile devices. Now, in some stores, it will add a Samsung branded space for appliances.

The “Samsung Open House,” a roughly 20-by-20-foot area, was installed in Best Buy’s Maple Grove and Maplewood stores, as well as one in the Chicago area, in early June. It will roll out the mini-shop to about 200 more locations by the end of the year.. . . more

Wednesday, July 1, 2015

Connecticut liquor stores to stay open later

Fine wines for sale at the neighboring liquor store beside the new Citarella Gourmet Market in Greenwich, Conn. Tuesday, June 2, 2015.  The century-old market opened its seventh store, and first outside New York, on Tuesday in Greenwich.  The full-scale gourmet grocer offers a wide variety of fresh and prepared foods with an attached wine and liquor store. Photo: Tyler Sizemore / Tyler Sizemore / Greenwich TimeAs part of a new law passed by the state Legislature and signed by Gov. Dannel P. Malloy, package stores in Connecticut will be allowed to stay open until 10 p.m., Monday through Saturday. Sunday sales will still stop at 6 p.m.
Owners can increase the number of stores they own from three to five.. . . more

Chick-fil-A, Chipotle Lead In Customer Satisfaction Survey, McDonald’s Brings Up The Rear… Again

Screen Shot 2015-06-29 at 5.33.13 PMSpeaking of Chick-fil-A, the company had a strong showing in its debut in the ACSI ratings, tallying a rating of 86,  the highest ever score by a company in the quick-service category.

The restaurant wasn’t the only first-timer to the report to have an impressive showing: Chipotle ranked second with a score of 83, while Panera came in third with a score of 80.. . . more

RadioShack is back, the retailer proclaims


RadioShack is still kicking—and it wants everyone to know it.

The electronics chain filed for Chapter 11 bankruptcy protection in February and has since entered into a partnership with Sprint on more than 1,400 co-branded stores. Even as details of the brand's future are being hashed out, it has launched a marketing campaign to let shoppers know that it's still in business.. . . more

Pep Boys to consider sale

The Pep Boys – Manny, Moe & Jack is reviewing its options.

The chain announced that its board directors has commenced a review of strategic alternatives to enhance shareholder value, including a possible sale, merger or other form of business combination or strategic transaction.. . . more

Kohl’s opens new concept

Kohl's has thrown its hat in the growing off-price market.

The company has officially debuted its new off-price format, Off Aisle by Kohl’s, with a test store in Cherry Hill, New Jersey.. . . more

Get a sneak peek of the country's largest CityTarget, opening soon in Boston

The new CityTarget store at 1341 Boylston St., a block over from Fenway Park, is set to open July 22.The mannequins aren’t dressed, the shelves aren’t fully stocked and the espresso machines at the in-store Starbucks aren’t steaming, but the new CityTarget in Boston’s Fenway neighborhood is gearing up for a July 22 opening.

The three-level, 160,000-square-foot store at 1341 Boylston St. is the first CityTarget concept on the East Coast and is also the first to have been built from the ground up.

The store is also by far the largest of the eight CityTargets the Minneapolis-based retail giant has opened since 2012. CityTargets range in size from 80,000 square feet in Portland, Oregon to 125,000 square feet in downtown Chicago.. . . more

T.J. Maxx coming to Back Bay

Image result for Best buy building on Newbury stA multilevel T.J. Maxx store appears poised to take over the high-profile Boston retail space at the corner of Massachusetts Avenue and Newbury Street that has been vacant since consumer electronics chain Best Buy closed its store there more than three years ago.

TJX Cos. Inc., the Framingham owner of the off-price retail chain, declined comment yesterday.

But the company is seeking city approvals for T.J. Maxx signs on the first, second and third levels of the 360 Newbury St. building.. . . more

Tuesday, June 30, 2015

Things just got a lot worse over at McDonald’s

A McDonald's restaurant in Brooklyn, New York.McDonald's customer satisfaction ratings are getting worse, and it's dragging the rest of the fast food industry down with it, according the American Customer Satisfaction Index Restaurant Report 2015.

The world's largest fast food chain ranked last in consumer satisfaction with a score of 67 out of 100—a 6 percent decline from last year.. . . more

Ahold, Delhaize CEOs eye merger beyond synergies

Image result for ahold delhaize mergerThe CEOs of Ahold and Delhaize in an interview Monday stressed that their forthcoming merger would achieve more than just the considerable synergy savings they expressed to the investment community while announcing the agreement last week.

Asked by SN to elaborate on how the deal would help them become better retailers, Ahold’s mentioned aspects ranging from customer data to small-store operations to e-commerce.. . . more

When it comes to online shopping, we’re browsing more and buying less

The website for Reebonz Pte, an online retailer of discounted luxury goods, is displayed on an Apple Inc. iPad Mini in an arranged photograph in Hong Kong, China, on Friday, Aug. 1, 2014. Two technology companies backed by units of Singapore's state investment company Temasek Holdings Pte are considering U.S. initial public offerings, people with knowledge of the matter said. Photographer: Brent Lewin/BloombergIt’s only getting harder for retailers to close the deal with online shoppers.

A new report has found that customers are leaving retailers’ Web sites more frequently without buying anything and, when they do open their wallets, they are spending less on average per order.

The findings come as retailers have been pouring money into adapting their sites to appeal to customer’s fast-evolving digital preferences, and they may be a sign that, so far, retailers are struggling to get their online experiences to meet shoppers’ expectations.. . . more

Obama proposal would make 5 million more workers eligible for overtime

Image result for overtime retail workersThey're called managers, and they sometimes work grueling schedules at fast food chains and retail stores. But with no overtime eligibility, their pay may be lower per hour than many workers they supervise.

With those employees in mind, the Obama administration is proposing making up to 5 million more people eligible for overtime -- its latest effort to boost pay for lower-income workers. These workers would benefit from rules requiring businesses to pay eligible employees 1½ times their regular pay for any work beyond 40 hours a week.. . . more

Tractor Supply Co. sneaking up on urban areas

Earlier this year, the Tractor Supply corporate team increased its U.S. store target from 2,100 to 2,500, in part because management figured out it could put stores closer together than previously thought because in the northeastern quadrant of the U.S., people tend to live closer together than they do further west.

“What we found is that, over the years, we actually have a little bit more broader appeal than we had initially thought,” CFO Anthony F. Crudele told analysts at an investment conference last month.. . . more